Shipping & Delivery

 After you have successfully placed your order, you can expect to receive your order within the following time frame:
In Metro Manila Areas: 1 – 2 Business days (except Saturdays, Sundays and holidays)
In Provincial Areas: 3 – 5 Business days (except Saturdays, Sundays and holidays)
In Out of Delivery Zones: 5 - 7 Business Days

 

 

What are Shipping Rates and Charges?

Shipping is FREE for all orders above Php 2000.00 except on 

A minimal shipping fee will be charged for orders below Php 2000.00

Can I prearrange the date of delivery?

Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee the delivery of your order for a specific time or date.

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

Do you deliver during weekends and holidays?

Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.

I need my order now, can Shop Japan speed up the delivery?

Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe.

When will I receive my order?

After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame:

  • In Metro Manila Areas: 1 – 2 business days (except Saturdays, Sundays and holidays)
  • In Provincial Areas: 3 – 5 business days (except Saturdays, Sundays and holidays)
  • In Out of Delivery Zones: 5 - 7 Business Days

I ordered multiple items, but why did I receive only one email and one tracking number?

We usually send one notification per order number even if this includes multiple items. You will however receive one notification for every item that is tagged as shipped or out for delivery.

How can I know the exact date and time of delivery?

Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.

Can I receive a call before delivery?

We usually call or text you a day before delivery. Should you not receive a call, you may contact us at (632) 779-5751

Can I cancel my order after order has been shipped?

For cancellation requests, please call us at (632)779-5751 or send us an email through www.shopjapan.com.ph/pages/contact-us so we can advise our courier to stop the delivery ahead of time.

 

What if I am not at home when the package arrives?

You may indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at www.shopjapan.com.ph/pages/contact-us immediately after purchasing to inform us. 

Is there any domestic area Shop Japan can not deliver to?

Shop Japan Philippines can deliver to all serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.

We work in partnership with LBC. For orders within Metro Manila, we deliver within 1 - 2 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 3 - 5 business days with the exception of some remote areas.

Can Shop Japan deliver the package to my office?

Shop Japan will deliver your order following the address you provide during checkout, whether it is your house address or office address.

In case you want to change your delivery address afterward, please send us your inquiry at www.shopjapan.com.ph/pages/contact-us, we will help you to change the address and also send you a confirmation once done.

NOTE:Delivery addresses can only be changed if the orders have not been endorsed or packed by Shop Japan or our Partner merchant. Once endorsed, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

Can I purchase multiple items and have it delivered to different shipping addresses?

We currently do not offer delivering different items to different addresses for the same order.

Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).