Welcome To The World Of Shop Japan
No, you do not need to create an account and register, you do need to fill out your email and the customer’s information form to ensure a smooth transaction.. You may also log in using your Facebook and Google account.
Shop Japan is the official distributor of all products found in the website and guaranteed authentic as there are a lot of counterfeit products in the Philippine market today.
You may type in the product name or brand on the search bar found at the top right of our home page. The icon used is a magnifying glass
We do not have a physical store but we have distributors such as True Value, Abensons and Rustan's who houses Shop Japan products.
Yes we do!
You may add or follow us on :
Facebook : https://www.facebook.com/ShopJapan.ph/
Youtube : https://www.youtube.com/channel/UC9zRPRrjegxtnuu9tl3aapQ
Instagram : https://www.instagram.com/ShopJapan.ph/
Each item has a product page with descriptions.
Most of our products are sourced from Japan and China directly. Rest assured as we are the only company that can guarantee the authenticity of these items.
All our products are guaranteed brand-new for utmost quality
Shipping fee depends on the product you ordered and your location. Shipping fee is indicated on your cart.
Currently, we offer free shipping for all orders above Php 2000.00
We accept Cash-on-Delivery (COD), Credit Card and Debit Card payments.
Shipping is FREE for all orders above Php 2000.00
A minimal shipping fee will be charged for orders below Php 2000.00
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee the delivery of your order for a specific time or date.
Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
However, you can choose the date of delivery when you place your order thru call.
Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.
Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe.
After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame:
We usually send one notification per order number even if this includes multiple items. You will however receive one notification for every item that is tagged as shipped or out for delivery.
Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.
We usually call you a day before delivery. Should you not receive a call, you may contact us at (632) 779-5751
For cancellation requests, please call us at (632) 779-5751 or send us an email through www.shopjapan.com.ph/pages/contact-us so we can advise our courier to stop the delivery ahead of time.
You may indicate a second party at the point of purchase to identify the person.
You can also contact our customer service at www.shopjapan.com.ph/pages/contact-us immediately after purchasing to inform us.
Shop Japan Philippines can deliver to all serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.
We work in partnership with LBC. For orders within Metro Manila, we deliver within 7 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 10 business days with the exception of some remote areas.
Shop Japan will deliver your order following the address you provide during checkout, whether it is your house address or office address.
In case you want to change your delivery address afterward, please send us your inquiry at www.shopjapan.com.ph/pages/contact-us, we will help you to change the address and also send you a confirmation once done.
NOTE:Delivery addresses can only be changed if the orders have not been endorsed or packed by Shop Japan or our Partner merchant. Once endorsed, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.
We currently do not offer delivering different items to different addresses for the same order.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).
Shop Japan is the only online store in the Philippines that offers a 39-day 'no questions asked' money back guarantee.
Shop Japan offers a 1 year service warranty to all of its products.
If you would like to avail of this, free of charge, please call us at (632) 779-5751
Please contact us as soon as possible at (632) 779-5751 so we may cancel your order the soonest
Customer Service: (632) 779-5751Email: Support@Shopjapan.com.ph
Selected Product Added to Cart!
Your Product is Insured With:
1 Year Service Warranty & 39 Day Unconditional Money Back Guarantee
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