Frequently Asked Questions



General Inquiry

Do I need to register or log in to make a transaction?


No, you do not need to create an account and register, you do need to fill out your email and the customer’s information form to ensure a smooth transaction.. You may also log in using your Facebook and Google account.

Who is Shop Japan?

Shop Japan is the official distributor of all products found in the website and guaranteed authentic as there are a lot of counterfeit products in the Philippine market today.

How do I search for a product?


You may type in the product name or brand on the search bar found at the top right of our home page. The icon used is a magnifying glass

Do you have a store in the Philippines?

We do not have a physical store but we have distributors such as True Value, Abensons and Rustan's who houses Shop Japan products.

 

 

 

Do you have social media accounts?

Yes we do!

You may add or follow us on :

Facebook : https://www.facebook.com/ShopJapan.ph/ 

Youtube : https://www.youtube.com/channel/UC9zRPRrjegxtnuu9tl3aapQ

Instagram : https://www.instagram.com/ShopJapan.ph/

Buying Concerns

Where can I find information about the products?

Each item has a product page with descriptions.

 

How to place an order?

Please refer to this page.

 

What is the delivery lead time?


After you have successfully placed your order, you can expect to receive your order within the following time frame:
In Metro Manila Areas: 1 – 7 business days (except Saturdays, Sundays and holidays)
In Non-Metro Manila Areas: within 10 business days (except Saturdays, Sundays and holidays)

 

Where do you get your products from?

Most of our products are sourced from Japan and China directly. Rest assured as we are the only company that can guarantee the authenticity of these items.

 

Are your products brand-new or used?

All our products are guaranteed brand-new for utmost quality

How much is the delivery fee?


Shipping fee depends on the product you ordered and your location. Shipping fee is indicated on your cart.

Currently, we offer free shipping for all orders above Php 2000.00

What Payment Methods are Available?


We accept Cash-on-Delivery (COD), Credit Card and Debit Card payments.

 

 Shipping and Delivery

What are Shipping Rates and Charges?

Shipping is FREE for all orders above Php 2000.00  

A minimal shipping fee will be charged for orders below Php 2000.00

Can I prearrange the date of delivery?

Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee the delivery of your order for a specific time or date.

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

However, you can choose the date of delivery when you place your order thru call.

Do you deliver during weekends and holidays?

Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.

I need my order now, can Shop Japan speed up the delivery?

Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe.

When will I receive my order?

After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame:

  • In Metro Manila Areas: 1 – 7 business days (except Saturdays, Sundays and holidays)
  • In Non-Metro Manila Areas: within 10 business days (except Saturdays, Sundays and holidays)

I ordered multiple items, but why did I receive only one email and one tracking number?

We usually send one notification per order number even if this includes multiple items. You will however receive one notification for every item that is tagged as shipped or out for delivery.

How can I know the exact date and time of delivery?

Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.

Can I receive a call before delivery?

We usually call you a day before delivery. Should you not receive a call, you may contact us at (632) 779-5751

Can I cancel my order after order has been shipped?

For cancellation requests, please call us at (632) 779-5751 or send us an email through www.shopjapan.com.ph/pages/contact-us so we can advise our courier to stop the delivery ahead of time.

 

What if I am not at home when the package arrives?

You may indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at www.shopjapan.com.ph/pages/contact-us immediately after purchasing to inform us. 

Is there any domestic area Shop Japan can not deliver to?

Shop Japan Philippines can deliver to all serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.

We work in partnership with LBC. For orders within Metro Manila, we deliver within 7 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 10 business days with the exception of some remote areas.

Can Shop Japan deliver the package to my office?

Shop Japan will deliver your order following the address you provide during checkout, whether it is your house address or office address.

In case you want to change your delivery address afterward, please send us your inquiry at www.shopjapan.com.ph/pages/contact-us, we will help you to change the address and also send you a confirmation once done.

NOTE:Delivery addresses can only be changed if the orders have not been endorsed or packed by Shop Japan or our Partner merchant. Once endorsed, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

Can I purchase multiple items and have it delivered to different shipping addresses?

We currently do not offer delivering different items to different addresses for the same order.

Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).

Warranty, Refund & Cancellations 

What is your Return Policy?

Shop Japan is the only online store in the Philippines that offers a 39-day 'no questions asked' money back guarantee.

 

More information can be found on the page here.

What is your Warranty Policy?

Shop Japan offers a 1 year service warranty to all of its products.

If you would like to avail of this, free of charge, please call us at (632) 779-5751

How can I cancel my order?

Please contact us as soon as possible at  (632) 779-5751 so we may cancel your order the soonest



Do you have more inquiries?

Contact Us Here

Customer Service: (632) 779-5751
Email: Support@Shopjapan.com.ph